Privacy Policy
AegisChat ("we", "our", or "us") operates the customer support platform at aegischat.io. This Privacy Policy explains how we collect, use, and protect information when you use our services, including integrations with Facebook Messenger and Instagram Direct.
1. Information We Collect
- Messages: Content of conversations via Facebook Messenger, Instagram DM, Telegram, and live chat widgets.
- Contact information: Name, email, phone number, and social profile identifiers of end users.
- Usage data: IP address, browser type, pages visited, and timestamps.
- Account data: Business name, email, and billing information for registered accounts.
2. Facebook and Instagram Data
When you connect a Facebook Page or Instagram account to AegisChat, we access data through the Meta Platform including:
- Messages and metadata sent to your connected Facebook Page or Instagram account.
- Page name, Page ID, and access tokens to send and receive messages on your behalf.
- Sender information (name, profile ID) provided by the Messenger Platform.
We use this data solely to deliver, route, and display messages within the AegisChat dashboard. We do not sell or share Facebook or Instagram user data with third parties. Data obtained through the Facebook Platform is not used for advertising.
Our use complies with Meta's Platform Policy and Meta's Terms of Service.
3. How We Use Your Information
- To provide and operate the AegisChat platform.
- To route and display customer messages to the appropriate agent or inbox.
- To send transactional notifications (e.g. new conversation alerts).
- To generate aggregated, anonymized usage analytics.
- To comply with legal obligations.
4. Data Sharing
We do not sell your personal data. We may share information with:
- Service providers: Infrastructure providers (e.g. DigitalOcean) under data processing agreements.
- Legal authorities: When required by applicable law or court order.
5. Data Retention
We retain conversation data for as long as your account is active. You may request deletion at any time. Upon account termination, data is deleted within 90 days unless retention is required by law.
6. Security
We implement TLS encryption in transit, encrypted storage, and access controls. No method of transmission over the internet is completely secure.
7. Your Rights
- Access the personal data we hold about you.
- Request correction or deletion of your data.
- Object to or restrict processing of your data.
- Data portability.
To exercise these rights, email: privacy@aegischat.io
8. Cookies
We use essential cookies for session management and authentication only. No advertising cookies.
9. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect data from children.
10. Changes to This Policy
We may update this policy from time to time. Registered users will be notified of material changes via email or in-app notification.
11. AegisChat Mobile App
The AegisChat mobile app (Android package io.aegischat.app) lets support agents use the same
account and conversations on their phone. In addition to the data described above, the app:
- Registers a push notification token with Google Firebase Cloud Messaging so we can notify the device about new messages.
- Sends device model, operating system and app version with each sign-in, shown in your list of active sessions.
- Asks for camera, photo library and microphone access only when you attach a photo, file or voice recording to a reply.
The app contains no advertising, does not track you across other apps or websites, and does not collect your location or contacts. To delete your agent account and its data, see our data deletion instructions or email privacy@aegischat.io.
12. Contact Us
AegisChat
Sidokare Asri Ax-5, Kel. Sepande, Kec. Candi
Kabupaten Sidoarjo 61271, Jawa Timur, Indonesia
Email: privacy@aegischat.io
Website: https://aegischat.io