AegisChat

User Data Deletion Instructions

Effective date: May 6, 2026  |  Last updated: October 6, 2026

AegisChat ("we", "our", or "us") respects your right to control your personal data. This page explains how end-users and customers of AegisChat can request deletion of their personal information that we have processed through our customer support platform, including data received via Facebook Messenger, Instagram Direct, WhatsApp, Telegram, and live chat widgets.

Quick request: email privacy@aegischat.io with the subject line Data Deletion Request and the platform identifier (e.g. Facebook user ID, Instagram username, phone number, or email) used to interact with us. We confirm receipt within 72 hours and complete deletion within 30 days.

Deleting Your AegisChat Account (Agents and Workspace Owners)

If you sign in to AegisChat on the web or in the AegisChat mobile app, you can have your account and its personal data permanently deleted:

  1. Email privacy@aegischat.io from the email address you sign in with, using the subject line Delete my AegisChat account.
  2. Say whether you want only your own agent account deleted, or (workspace administrators only) the whole workspace with every agent, inbox and conversation in it.
  3. We confirm receipt within 72 hours and complete the deletion within 30 days.

Deleting an agent account removes your name, email address, avatar, password, active sessions and push notification tokens. Messages you sent to customers stay in the workspace's conversation history without your personal profile, unless the whole workspace is deleted.

1. What Data Can Be Deleted

2. How to Request Deletion

Choose any one of the following channels:

  1. Email request — send a message to privacy@aegischat.io including:
    • Your full name (as registered, if applicable).
    • The identifier used on the platform you contacted us on (Facebook ID, Instagram handle, phone number, email, or Telegram handle).
    • Approximate date or business you contacted (helps us locate the right workspace).
  2. In-app request — if you reached us via Facebook Messenger or Instagram Direct, reply to that conversation with the message DELETE MY DATA. Our agents are trained to escalate such requests to the privacy team.
  3. Postal mail — PT Monarch Inti Teknologi, Indonesia. Email contact above will reply with the current postal address on request.

3. Verification

Before we delete data we need to confirm you are the person whose data is being deleted (or an authorized representative). We may ask for one of:

4. What Happens After You Submit

  1. We acknowledge receipt within 72 hours.
  2. We verify the request, locate the related records, and disable access tokens tied to your identity within 7 business days.
  3. We perform a hard delete of the records within 30 days. Backups containing already-deleted records are overwritten on the standard backup rotation (no longer than 90 days).
  4. We send a final confirmation to the email you submitted from once deletion is complete.

5. Limits on Deletion

We may retain a minimal record of the deletion request itself (date, identifier, and confirmation reference) to demonstrate compliance with privacy regulations and to prevent fraud. We may also retain data we are legally required to keep (financial records, tax records, anti-abuse evidence) for the duration mandated by Indonesian law and any applicable jurisdiction.

6. Meta Platforms Compliance

For data received through Facebook Messenger or Instagram Direct, deletion is performed in accordance with the Meta Platform Terms and the Developer Policies. Deleting data from AegisChat does not delete the same data from your own Facebook or Instagram account — you can manage that data directly in those apps.

7. Contact

Privacy contact: privacy@aegischat.io
General contact: hello@aegischat.io
Operator: PT Monarch Inti Teknologi, Indonesia.

See also our Privacy Policy.