Terms of Service
These Terms of Service ("Terms") govern your access to and use of the AegisChat customer support platform, including the dashboard at app.aegischat.io, the live chat widget, AI agent features, APIs and related services (together, the "Service"), provided by AegisChat ("AegisChat", "we", "our", or "us"). By creating an account or using the Service you agree to these Terms. If you use the Service on behalf of a company, you confirm that you are authorized to bind that company, and "you" refers to it.
1. The Service
AegisChat lets businesses receive and answer customer conversations from channels such as live chat, Facebook Messenger, Instagram, WhatsApp, Telegram and email in one shared inbox, with optional AI agent and assistant features. We may improve, change or discontinue features from time to time; we will give reasonable notice of changes that materially reduce the Service you pay for.
2. Accounts
- You must provide accurate registration information and keep it up to date.
- You are responsible for your users, their credentials and all activity under your account. Enable two-factor authentication where available and tell us promptly of any unauthorized use.
- You must be at least 18 years old, or the age of majority where you live, to create an account.
3. Acceptable Use
You agree not to use the Service to:
- Send spam, unsolicited bulk messages, or messages that violate the rules of a connected channel (including Meta, WhatsApp and Telegram policies).
- Transmit unlawful, fraudulent, harassing, defamatory, infringing or malicious content, including malware.
- Promote or facilitate activities that are illegal in the jurisdiction where you or your customers are located.
- Collect or process personal data without a lawful basis or the notices and consents required by law.
- Attempt to gain unauthorized access to the Service, probe or overload our systems, or resell the Service without our written permission.
We may suspend accounts that breach this section, with notice where reasonably possible.
4. Your Content and Customer Data
You keep all rights to the messages, contacts, files and other content you or your customers submit ("Customer Data"). You grant us a limited license to host, process, transmit and display Customer Data only as needed to provide, secure and support the Service. We handle personal data as described in our Privacy Policy. You are responsible for having the rights and consents needed to share Customer Data with us and with the channels you connect.
5. AI Features
- AI agent and assistant features generate responses automatically using third-party language model providers. Outputs may be inaccurate or incomplete.
- You are responsible for configuring the AI agent (knowledge base, rules, handoff to humans) and for reviewing how it answers your customers.
- Content sent to AI features is processed by our model providers solely to produce the response; we do not use your Customer Data to train public models.
6. Third-Party Channels and Services
Connected channels and integrations (for example Meta, WhatsApp, Telegram, email providers) are operated by third parties under their own terms. We are not responsible for their availability, policy decisions or changes to their APIs, which may affect how the Service works with them.
7. Fees and Payment
- Paid plans are billed in advance for each billing period according to the plan or order you choose.
- Fees are exclusive of taxes, which you are responsible for unless we are required to collect them.
- Unless stated otherwise, fees are non-refundable. We may suspend the Service for invoices that remain unpaid after notice.
- We will give at least 30 days' notice of price changes, effective from your next billing period.
8. Availability and Support
We aim to keep the Service available at all times but do not guarantee uninterrupted or error-free operation. Planned maintenance will be scheduled to minimize disruption where possible.
9. Intellectual Property
The Service, including its software, design and trademarks, is owned by AegisChat or its licensors. These Terms do not grant you any rights to it except the right to use the Service as described here. If you send us feedback, we may use it without obligation to you.
10. Confidentiality
Each party will protect the other's non-public information with reasonable care and use it only to perform under these Terms, except where disclosure is required by law.
11. Disclaimers
Except as expressly stated in these Terms, the Service is provided "as is" and "as available", and we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement, to the extent permitted by law.
12. Limitation of Liability
To the extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total liability arising out of these Terms is limited to the fees you paid us for the Service in the 12 months before the event giving rise to the claim.
13. Indemnity
You will defend and indemnify AegisChat against third-party claims arising from your Customer Data, your use of connected channels, or your breach of these Terms.
14. Term and Termination
- These Terms apply for as long as you use the Service. You may close your account at any time.
- We may terminate or suspend your account for material breach that is not cured within 15 days of notice, or immediately where required by law or to protect the Service or others.
- After termination you may request an export of your Customer Data for 30 days; afterwards it is deleted as described in our Privacy Policy.
15. Governing Law and Disputes
These Terms are governed by the laws of the Republic of Indonesia. The parties will first try to resolve any dispute in good faith; failing that, the District Court of Sidoarjo (Pengadilan Negeri Sidoarjo), East Java shall have exclusive jurisdiction.
16. Changes to These Terms
We may update these Terms from time to time. We will notify account owners of material changes by email or in-app notice at least 15 days before they take effect. Continued use of the Service after that date means you accept the updated Terms.
17. Contact Us
AegisChat
Sidokare Asri Ax-5, Kel. Sepande, Kec. Candi
Kabupaten Sidoarjo 61271, Jawa Timur, Indonesia
Email: business@aegischat.io
Website: https://aegischat.io